"Go to the Balcony"

When conflicts arise, communication between the parties deteriorates. The way in which an emotional distance can be achieved and the conflict can be evaluated from another perspective is through the figure of the mediator.

There will be negotiation if you maintain a conversation and this will be the task of the mediator. Diagnose the conflict and analyze what the possible disagreements are in order to find a balance.

The mediator separates people from problems, humanizes the parties, identifies interests and needs. The mediator evaluates the points in common through this identification of interests and needs, and empowers them.

The parties will approach positions being aware of what has happened to them and will listen to the alternatives proposed by the mediator, alternatives that they would not have been able to reach because they were clinging to their ideas.

“Telling about the experience of the conflict, feeling heard is an opportunity that is not provided so widely to the parties in a judicial process. The parties want to feel heard. ”

Through personal interviews (caucuses) and joint sessions in which various types of questions are asked, be they reflective, circular, affirmative, etc ... the mediator analyzes the opposite positions and distances the parties from the conflict, separates them from their vicious circle.

The parties have to be able to see themselves from the outside as if they were third parties, distancing themselves from emotions. This capacity of the mediator, among others, and known by the expression "Go to the Balcony", by William Ury, consists of having in full negotiation the ability to distance themselves a little and think in order to obtain a vision beyond what the parties see. The mediator achieves this by analyzing all the details from above since the whole perspective is lost from below. Being able to see ourselves from the outside and move away from the emotions and thus come down with the details and information to channel the parties in making new decisions and finding alternatives.

M.Jesus Salinas

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