When conflicts arise, communication between the parties deteriorates. The way in which an emotional distance can be achieved and the conflict can be evaluated from another perspective is through the figure of the mediator.
There will be negotiation if you maintain a conversation and this will be the task of the mediator. Diagnose the conflict and analyze what the possible disagreements are in order to find a balance.
The mediator separates people from problems, humanizes the parties, identifies interests and needs.